Doc Neo: AI Medical Chatbot

Privacy Policy

1. General Terms

This policy is designed to transparently outline how we collect, use, share, and safeguard the data you provide while using our mobile application. Our commitment is to not only comply with privacy laws but to foster a relationship of trust with our users by upholding the highest standards of data protection. In our app, we leverage various third-party services to enhance your experience and deliver functionalities that are both innovative and user-friendly. These services include advertising platforms like AdMob, analytics tools such as Google Analytics and Firebase, and advanced features like the ML Toolkit from Firebase for on-device translations. Each of these services plays a crucial role in the functionality of our app, and they come with their own set of data collection and usage policies. We approach data collection with a mindset of 'privacy by design', meaning that we consider your privacy at every stage of developing and updating our app. We collect only the data that is necessary for the purposes mentioned above, and we handle this data with the utmost care and responsibility. In addition, we believe in empowering you with transparency and control over your data. Our policy provides detailed information about what data is collected, how it is used, and how you can manage your privacy preferences. We are committed to complying with all relevant privacy laws and ensuring that your data is treated with respect and integrity.

2. Google AdMob

We use AdMob, a service from Google, to display advertisements. This integration is crucial for providing a free service to our users while also supporting the financial aspects of our app. AdMob collects a variety of data to ensure that the ads you see are relevant, effective, and secure. Here's a more detailed look into the types of information AdMob gathers and why it's important:

Device Information

AdMob collects detailed information about the device you use to access our app. This includes the type and model of your device, the manufacturer, and specific details about the operating system version. Additionally, AdMob identifies advertising identifiers unique to your device, such as the Google Advertising ID. This information is crucial for delivering ads that are optimized for your specific device's capabilities and screen size. It also helps in identifying and preventing fraudulent activities and ensuring the overall security of the ad ecosystem.

Network Information

Your network details, including IP address, network type (like WiFi or cellular), and in some cases, your network provider, are collected. This information is used to determine the speed and quality of your network connection, ensuring that ads are delivered efficiently and without undue delay or data consumption. It also helps in geo-targeting ads, ensuring that they are relevant to your location and meet regional and language preferences.

Location Data

Depending on the permissions you grant, AdMob can collect either coarse or fine location data. This data is used to provide location-specific ads, which can be more relevant and useful to you. For instance, ads for local services or stores in your area are more likely to be of interest than those from distant locations.

App Usage Data

How you interact with the ads within our app is also monitored. This includes click events, such as whether you clicked on an ad and if that led to an action like a download or a purchase. Tracking these interactions helps in understanding which ads are most effective and engaging for our users. This data is invaluable for advertisers as it helps them optimize their ad campaigns and ensures that we can continue to provide you with high-quality free content.

Your privacy and data security are paramount to us. AdMob adheres to strict data protection and privacy standards, ensuring that your data is handled responsibly. We believe in transparency and giving our users control over their data. You can manage your data preferences and opt out of personalized advertising through your device's settings. For more comprehensive information about how AdMob uses this data, and the measures in place to protect your privacy, please visit AdMob Privacy & Data.

3. Google Analytics and Firebase

We integrate Google Analytics and Firebase, which are powerful tools that provide us with insights into app usage and user engagement. This detailed understanding is essential for continuously improving our app and offering a more tailored user experience. Here is an in-depth look at the types of data collected by Google Analytics and Firebase and the reasons behind their collection:

User Interactions

Google Analytics and Firebase track a variety of user interactions within our app. This includes monitoring which screens you view, the actions you take, the duration of your sessions, and how you navigate through the app. By analyzing these interactions, we gain valuable insights into which features are most used and appreciated, and which areas of the app may need improvements or enhancements. This data is crucial for making data-driven decisions to refine and evolve our app to better meet your needs.

Technical Information

The tools collect comprehensive technical data about your device and app usage. This encompasses the version of our app you are using, detailed device information (such as the brand, model, operating system version), and performance metrics. Collecting this technical data allows us to ensure that our app is functioning optimally across a wide range of devices and operating systems. It also helps us in identifying and troubleshooting any technical issues that might arise, thereby enhancing the overall stability and reliability of our app.

Location Information

Google Analytics and Firebase derive broad location data from your IP address. This geolocation data doesn't pinpoint your exact location but gives us a general idea of the geographical distribution of our users. Understanding where our users are located helps us in providing region-specific features, optimizing our app for local market needs, and complying with regional regulations and preferences.

Unique Identifiers

These tools use unique identifiers, such as Client ID or User ID, if implemented in our analytics setup. These identifiers are crucial for understanding user behavior over time, distinguishing new users from returning ones, and analyzing user engagement at a deeper level. They help in creating a cohesive picture of how our app is used, ensuring that we can tailor the app experience to suit different user preferences and usage patterns.

We are dedicated to using this data responsibly to enhance your app experience, while also safeguarding your privacy and data security. Google Analytics and Firebase are designed with user privacy in mind, adhering to rigorous data protection and privacy standards. For more detailed information on their data practices, please visit their respective privacy disclosures here.

4. Firebase ML Kit

We utilize the ML Toolkit from Firebase for on-device translation services. This advanced feature allows for real-time language translation, enhancing user experience, especially for those who require multilingual support. To continually improve this functionality and ensure it meets your needs, the ML Toolkit collects specific types of data. Here's a detailed explanation of what is collected and why:

Usage Data

The ML Toolkit gathers information about how frequently and in what manner the translation models are utilized within our app. This includes details like the number of translation requests, the languages translated, and the length of the texts being translated. By analyzing this usage data, we can identify the most commonly used languages and translation features, allowing us to prioritize updates and enhancements in those areas. This data is instrumental in optimizing the translation models for accuracy and speed, ensuring a seamless translation experience for all users.

Device Information

Similar to AdMob, the ML Toolkit collects comprehensive data about your device. This includes the type of device you are using, its operating system, and other relevant hardware specifications. Understanding the variety of devices our app is used on helps us ensure that the translation models are compatible and perform well across all types of devices, from high-end smartphones to more basic models. This is crucial for providing a consistent and reliable translation experience regardless of the device being used.

Network Information

The toolkit also gathers data related to your network, such as your IP address and network status (like online or offline). While the primary translation functionality operates on-device, this network information is useful for understanding how the app and its translation features are used in different network environments. For instance, it helps us determine how well the translation models perform under various network conditions and whether improvements are needed to support offline usage or in areas with poor connectivity.

Ensuring the privacy and security of your data is a top priority for us. The ML Toolkit from Firebase is also designed with user privacy in mind and adheres to strict data protection standards. The data collected is used solely for the purpose of improving the translation service within our app and is not used for any other purpose. For more comprehensive details about the ML Toolkit's data practices, please visit their privacy disclosure here.

5. Other Third-Party Services

Our app features a chat functionality powered by Huggingface. When using this service, certain information is collected to facilitate and improve your interaction. This includes details about your use of the service, the dates and locations of your sessions, your IP address, and device-specific information such as type, model, version, operating system, and browser. This data collection aims to understand better how you engage with the chat service, enhancing user experience and addressing any operational issues. For more comprehensive information, you can refer to Huggingface's privacy policy here.

6. Policy Amendments

As technology and services evolve, so will our privacy practices. We will update this policy as necessary to reflect changes in our data practices. Changes will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your data.